RETURN AN ITEM
If you are not completely satisfied with your purchase, please return the item or items to us in their original condition complete with labels* within 7 days of receipt. After satisfactory inspection of your return we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons. cureuk.com is not liable for the cost of returning items.
EXCHANGE AN ITEM
Please follow the 'Return an Item' procedure for the return of the item you would like to exchange. You can purchase the new item at any time as a separate transaction.
Please note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. cureuk.com is not liable for the cost of returning items.
Please enclose your receipt with the item and return to:
cureuk.com returns
31 Bore St
Lichfield
Staffs
WS13 6LZ
FAULTY ITEM
If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 7 days from receipt of the faulty item to return it to us.
Please enclose your receipt with the item and return to:
cureuk.com returns
31 Bore St
Lichfield
Staffs
WS13 6LZ
IF YOU RECEIVE AN INCORRECT ITEM.
If you suspect that the item you received is not what you have ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
CANCELING YOUR ORDER
The United Kingdom's Distance Selling Regulations gives you the right to cancel your order for any item purchased from cureuk.com, for a full refund. This does not apply to items that cannot be returned for hygiene reasons.
You must inform cureuk.com via email or in writing within 7 days clearly stating your order number.
For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched.
If however your order has already shipped, you will need to return the order to us.
This returns policy does not affect your statutory rights.
Help to ensure the quality of our products.
*Note: when trying on items of clothing do not remove labels. Please ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.