RETURN AN ITEM
If you are not completely satisfied with your purchase, please return the item or items to us in their original condition complete with labels* within
7 days of receipt. After satisfactory inspection of your return we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons. cureuk.com is not liable for the cost of returning items.
EXCHANGE AN ITEM
Please follow the 'Return an Item' procedure for the return of the item you would like to exchange. You can purchase the new item at any time as a separate transaction.
Please note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. cureuk.com is not liable for the cost of returning items.
Please enclose your receipt with the item and return to:
cureuk.com returns
31 Bore St
Lichfield
Staffs
WS13 6LZ
FAULTY ITEM
If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have
7 days from receipt of the faulty item to return it to us.
Please enclose your receipt with the item and return to:
cureuk.com returns
31 Bore St
Lichfield
Staffs
WS13 6LZ
IF YOU RECEIVE AN INCORRECT ITEM.
If you suspect that the item you received is not what you have ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
CANCELING YOUR ORDER
The United Kingdom's Distance Selling Regulations gives you the right to cancel your order for any item purchased from cureuk.com, for a full refund. This does not apply to items that cannot be returned for hygiene reasons.
You must inform cureuk.com via email or in writing within 7 days clearly stating your order number.
For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched.
If however your order has already shipped, you will need to return the order to us.
This returns policy does not affect your statutory rights.
Help to ensure the quality of our products.
*Note: when trying on items of clothing do not remove labels. Please ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.
Welcome to cureuk.com. This Privacy Policy will provide you with information on how we, at Cure, are committed to respecting and protecting your privacy.
Your privacy is very important to us, so we want you to understand our practices with regard to collecting and using your information both online and offline, and the steps we take to safeguard it. This statement applies to personally identifiable information collected from our customers. When this Privacy Policy uses the term “personally identifiable information,” we mean information that identifies a particular individual, such as the individual’s name, postal address, e-mail address, credit card number, and telephone number. When other information, such as, for example, consumer product preferences, or number of children, is directly associated with personally identifiable information, this other information also becomes personally identifiable information for the purposes of this Privacy Policy. Personally identifiable information is sometimes referred to in this Privacy Policy as “personal information.”
We welcome any and all questions and feedback.
For privacy-related issues, please contact us at:
cureuk.com
31 Bore St
Lichfield,
Staffs
WS13 6LZ
E-mail: info@cureuk.com
Introduction
By either registering as a user of any of the services provided by us on this website or by using the website generally, you consent to our use and disclosure of your personal information in the manner described in this privacy policy.
Information We Collect
a. Personally Identifiable Information
We may collect Personally Identifiable Information (including name, address, telephone number, e-mail address and, when necessary, credit card information) when you:
- Place an order from our website
- Make a purchase at our retail store
- Return an item or make an exchange
- Inquire about our services
- Receive a gift package
- Create an account at cureuk.com
- Subscribe to our e-mail Newsletter
- Enter a competition
- Participate in a marketing survey, promotion or event either online or offline.
b. Aggregate Information
Our website collects some non-personal information about you using clickstream technology, so it may not be readily apparent to you that it is being collected. For instance, when you visit our website your IP address is automatically collected.
An IP address is often associated with the place from which you enter the internet like your ISP (Internet service provider), your company, or your university.
This information is not personally identifiable and we do not combine this type of information with personally identifiable information.
Use of Data We Collect
a. Personally Identifiable Information
At cureuk.com, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you’ve requested. In order to do this, we use your personally identifiable information to allow us to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you promotional offers we believe will be of interest to you
- Send you the cureuk.com e-mail Newsletter, if you specifically request it
- Identify your product and service preferences
- Customise our communications with you
- Provide information concerning product recalls or products you have purchased
- Improve our merchandise selection and customer service.
Your e-mail address will be used only for cureuk.com e-mail Promotions and Newsletters, and will not be shared with any third parties. Instructions for unsubscribing are included in every e-mail.
b. Aggregate Information
We use the aggregate information that we collect from our customers in a manner that does not personally identify any individual. We use aggregate information to make our sites more interesting and useful to you. We also track the pages or documents accessed within our site. This information is collected for systems administration and for analysing and improving the value of the material available on our website. This aggregate non-personal information is used to help our advertisers or our site design teams create advertisements our guests might like.
Information We Share with Others
a. Our Contractors
We contract with other companies (including, but not limited to, credit card processors, shippers, competition promoters, website developers) to provide certain services to cureuk.com to fulfill orders, provide competitions, and create our website. In some instances, these contractors may have access to personally identifiable information but they are contractually obligated to maintain the confidentiality of the information and to use it only for the purposes of carrying out cureuk.com business.
These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than cureuk.com.
b. Third Parties
Your e-mail address is never shared with any third party (except to our contractors who use it ONLY to carry out cureuk.com business.)
Disclosure Exceptions
Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary:
- To comply with legal process such as a search warrant, subpoena or court order;
- To protect the company’s rights and property;
- To investigate reports of fraud or of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
- To protect against misuse or unauthorised use of our website; or
- During emergencies, such as when we believe someone’s physical safety is at risk.
You’re Choices
We offer choices about the types of information you receive from us. If you prefer not to receive communications from cureuk.com, or if you prefer to receive them less frequently, please contact us at the address shown above. If you no longer wish to receive our e-mail Newsletter you may contact us at the address above or unsubscribe using the link provided in each edition of the E-mail Newsletter.
Please be sure to provide us with your exact name and address, so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.
E-mail Use
When you provide us with your e-mail address, we may send you e-mails necessary to process your order or respond to a request, or, if you agree to it, to receive our E-mail Newsletter. For example, after you place an order at cureuk.com, you will receive an e-mail confirmation.
It is our intent to send you promotional e-mail (our E-mail Newsletter) only if you have agreed to receive it. Instructions on how to unsubscribe are included in each edition of the E-mail Newsletter.
Your e-mail address will be used only for the cureuk.com E-mail Newsletter, respond to your request or to process your order, and will not be shared with any third parties. Instructions for unsubscribing are included in every e-mail containing promotional material.
Links to Other Sites
Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of cureuk.com and have established their own privacy and security policies. cureuk.com does not have any control over these sites’ privacy practices and therefore accepts no responsibility in relation to these websites or their privacy practices. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Security
It is our intent to protect against the loss, misuse, or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.
When you make a purchase, or create an account on our website, your transaction information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources.
Data Protection Act 1998
We are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Data Protection Commissioner.
Under the Data Protection Act 1998 you have a right to see any personal data that we keep about you. In order to obtain this information you must submit a written request to us at the above address and pay a fee. If you are concerned that any information we may hold about you is incorrect, please do not hesitate to contact us.
Privacy of Children on Our Website
Children are not eligible to use our services and we ask that minors (under the age of 18) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with your parents or guardians.
The website is only available to individuals and entities that can form legally binding contracts under applicable law. If you do not qualify, please exit this website now and do not use this website.
Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our website. All amendments to this privacy policy will be effective one month after the date the changes are posted on the website. We therefore encourage you to review our privacy policy periodically. This policy was last updated on Aug 04, 2009
Objection to This Privacy Policy
If you object to the contents of this privacy policy, please do not register with us or re-visit the Website.
Questions or comments?
For questions, comments or assistance, we invite you to contact us at our address at the beginning of this policy.